CUSTOMER SUPPORT: 800.787.3319. M-F 10AM to 5PM EST


This page may be updated with changes at any time.

Shipping and Delivery

Your order is shipped after payment is received.  When paying with a check or money order please allow 3 business days for payment to clear.

Orders are shipped by USPS and FEDEX.  If you require UPS, this can be arranged for an additional fee. Please be advised that Monavie by the case and bulk orders cannot be shipped to PO Boxes.

Although we strive to ship products on the same business day, please allow up to 2 business days for your item(s) to leave our warehouse.

Shipments to the continental United States is free.  Shipments to Alaska, Hawaii and Puerto Rico have a flat rate of $6.50 USD per pound. Shipments to Canada have a flat rate of $28.00 USD plus and additional $6.50 USD per lbs, the recipient of the package will be responsible for Canadian VAT fees.  Shipping fees and VAT fees are nonrefundable.

Even with quality assurance and order photo capture, mistakes can happen along the way. Please inspect the contents when your order arrives and inspect the items and quantity. If any items are missing or damaged, contact via email ([email protected]) or phone (800-787-3319).  We are available M-F 10AM – 5PM EST excluding holidays and natural disasters.

Please use the map below to help estimate when an attempt to deliver the package will be made.

Returns and Refunds

To place a return contact via email ([email protected]) or phone (800-787-3319).  We are available M-F 10AM – 5PM EST excluding holidays and natural disasters.

Returns must be made within 7 days of delivery. As an example, if you receive your package on April 20, 2023 you will need to have your return scanned by the carrier by April 27, 2023.

Unless the product received is incorrect or damaged a return cannot be made if the original manufacturer’s packaging is disturbed.

Returns for an incorrect item(s) received are paid for by

Returns for no longer needed are to be paid for by the buyer.  A 20% restocking fee will be assessed. – We strongly suggest using shipping insurance as lost or damaged by carrier packages cannot be refunded.

To receive your refund, an inspection of the returned item(s) must be completed.  Items must be received in the same condition as it was shipped from

Please allow up to 5 business days after the package has been returned to before a refund is initiated.  From that time, based on your financial institution, your funds should be deposited within 2-3 business days.  Funds can only be returned to the payment method used at checkout.  It is simply not possible to refund to any other form of payment.

This page was last updated 04/27/23 16:37 EST